Refund policy

CorkStyle Return and Refund Policy

Effective Date: 01/02/2025

Thank you for shopping with CorkStyle! We strive to ensure every customer is satisfied with their purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below.

1. Eligibility for Returns

You may return items within 30 days of the delivery date if they are:

- Unused and in their original packaging

- In the same condition as when you received them

2. Non-returnable Items

The following items cannot be returned:

- Gift cards

- Personalised or custom items

- Sale items

3. How to Initiate a Return

To begin the return process, please follow these steps:

1 - Contact our customer service team at info@corkstyle.co.uk within 30 days of delivery.

2 - Provide your order number and reason for the return.

3 - You will receive instructions on how to return your item.

4. Return Shipping

- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

- We recommend using a trackable shipping service.

5. Refunds

- Once we receive and inspect your return, we will email you to notify you of the status of your refund.

- Approved refunds will be processed within 7-10 business days and credited to your original payment method.

- Please note that it may take additional time for your bank or credit card company to post the refund.

6. Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process, and upon receiving your returned item, you can place a new order.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at:

- Email: info@corkstyle.co.uk

Thank you for choosing CorkStyle!